Terms and Conditions – Goods
1 Before signing this order, the customer should carefully read the terms and conditions set out below.
2 Synergy Roofing Limited (the Company) intends to rely upon the written terms set out here. If you require any changes, please make sure you ask for these to be put in writing. In that way, we can avoid any problems surrounding what the Company and you the Customer is expected to do.
3 If, for any reason beyond the Company’s reasonable control, the Company is unable to supply a particular item of roofing material or roofline products, the Company will notify the Customer. With the agreement of the Customer the Company will replace it with an item of superior standard and value, matching as closely as possible with the original if replacement.
4 As it is our policy to continually improve products, methods and materials, we reserve the right to change specifications from time to time, we will not make any significant variations without your agreement
5 All hardware is sold in accordance with the manufacturer’s specification subject to any qualification or representation contained in the brochures, advertisements or other documentation or made by our staff.
6 The Company will install the items within a reasonable time.
7 Goods sold at discount prices, as remnants or as substandard stock will be identified and will be stated to be sold as such.
8 If for any reason you are not satisfied with the merchandise it should either be rejected on delivery, or if a fault is found within a reasonable time subsequent to delivery we will (subject to confirmation of the fault), exchange the goods or refund you in full.
9 Any claim by the Purchaser for compensation for damage caused by the Company must be notified to the Company as soon as practicable after the damage is discovered.
10 If either you or we breach this Agreement, neither of us will be responsible for any losses that the other suffers as a result, except those losses which are foreseeable.
11 If you cancel an order, we will lose the time we have spent on your order up to the time at which you cancel and so we reserve the right to charge you a cancellation fee which is sufficient to cover our lost expenses and handling charges.
12 Where items are made to customers’ individual requirements, this order cannot be cancelled unless we are in breach of our obligations to you.
13 In the event that the customer cannot accept delivery of the goods within 14 days of the company receiving such goods, the company reserves the right to request payment of 60 per cent of the balance
14 We shall retain ownership of the goods until you have finished paying for them.
15 Failure to pay the balance outstanding will entitle the company to charge interest on the balance at the rate of 4% interest per annum above Bank of England base rate.